FAQs
0-500 Miles: 1-2 Days
501-1,000 Miles: 2-3
1,001-1,500 Miles: 3-5
1,501-2,000 Miles: 4-7
2,001-2,500 Miles: 7-10
2,500+ Miles: 10-14
Once your designated carrier is assigned you will receive a precise ETA for your shipment.
Drivers respond quickest to bids that are both on their route and
priced fairly.
We help you price your bid to give you the best chances of getting your
vehicle shipped in the timeframe that meets your needs.
Cayad Auto Transport is licensed & Bonded. Our FMSCA Motor Carrier Number is MC:1558686. While we do our best match your auto shipping needs with the most responsible carriers with the best track records, from time-to-time there may be accidental damage while in transit, it is good to know that the insurance of the carrier we locate for you will protect your auto shipment in that event.
Yes, however, If you plan to have personal items in your vehicle, you must let your Cayad Agent know so we can get that approved by your assigned carrier. Generally, we recommend that you do not ship any personal belongings inside your vehicle during your transport.
Understanding auto transport insurance is important and we think
it is valuable to explain how it works. As part of providing a great
car transport service, it is our job to guarantee that the carrier
we assign to pickup your vehicle is licensed and insured.
When you go with Cayad to ship your vehicle, you can rest assured that
the carrier assigned to move your car is fully insured and licensed with
the FMCSA (Federal Motor Carrier and Safety Administration).
Your vehicle is covered by the carriers insurance policy that is doing
the shipping. Depending on the type and size of the truck/trailer that
is shipping your car, the insurance policy can cover from $100,000 to
$1,000,000 of damage.
We have also provided a checklist
to explain what you need to do at both pickup and delivery in case there
are any issues so, you can file a claim and know that everything will
be taken care of.
It is rare but, time-to-time there may be accidental damage while in
transit and it is good to know that your carriers insurance will protect
your auto shipment in that event.
To view a sample BOL (Bill of Lading) and learn what to do in case of
accidental damage, please check out our aBill of Lading example.
Money
We feel it is important for you to know how we determined your quote. Quotes are based on what the market demands for cars to be moved at a given time. Each quote is compared with the current rates on the National Load Board before being sent to our customers and will be reviewed periodically through the process.
Other companies might offer you a lower price to obtain your business. This method is ineffective because if the customer offers a below-market rate, it will run the probability of not getting loaded or transported on time.
Truck drivers always take the loads that pay the most first, leaving the loads that are mispriced to be moved last or not at all.
We try very hard to avoid this with our customers by quoting a fair but realistic quote up front.
We do not collect a deposit from you until your car is actually
assigned to be picked up by a reputable driver for a price you
approve. However, we do take your credit card information before
we begin to work on finding you a carrier.
We do this because it is very common for customers to “double book”
with multiple brokers thinking this will give them a better shot at
getting their vehicle dispatched.
In fact, all brokers are using the same resources to find a carrier
for your vehicle. So when a car is “double booked” it only delays the
process and confuses the carriers who are searching for their next
vehicle to pick up on their route.
By taking your information in advance, it allows us to work on finding
you a driver in good faith for our efforts.
If we fail to find you a carrier at a price you are comfortable with
there are NO CANCELLATION FEES and your card will NOT be charged. We
only ask that you let us work on getting you the best carrier at the
best price present their offers to you.
By giving us the assurance of your credit or debit card, we will do
the best job possible to get you picked up on the dates you request
for the price you want by a reputable carrier.
We do not get paid until you get a driver dispatched to ship your vehicle,
so it is always in our interest to do the best job possible for you.
Yes, once you approve the carrier the price is guaranteed. We guarantee the price with the carrier so there is no confusion or surprises.
Unlike numerous other shippers, we do not require any money from
you until the day your vehicle is assigned to your designated
carrier.
At the time you place your order, a credit card is provided to be kept
on file. Your credit card will be authorized at the time you place
your order. On the date your vehicle is dispatched to the carrier,
we will process that payment for the deposit.
The balance is due at delivery with cash or cashier check directly
to the carrier. *Ask our agents for credit card and other payment options.
Nothing. There will never be a cancellation fee
Most carriers does not accept credit cards, and if they do, there is often a 5% fee added including Paypal & Venmo. We recommend Cash, Zelle and Cash App.
When comparing auto transport companies, keep in mind that
low-priced quotes often result in delays in getting your vehicle
loaded. Choosing the right broker is vital to getting a reputable
carrier for the lowest price possible.
We feel it is important for you to know how we determine your quote.
When you are looking for a car shipping rate, you want to understand
how auto transport works.
Prices are based on seasonal market demands for cars to be moved at
any given time. Each quote is prepared based on the season and the
current national rates.
When comparing auto transport companies, keep in mind that low-priced
quotes often result in delays in getting your vehicle loaded. Choosing
the right broker is vital to getting a reputable carrier for the lowest
price possible. Not all brokers have this talent.
Cayad does a thorough background check with each carrier for every
shipment. We verify their ratings, references, and in addition, we
obtain a certified copy of their insurance certificate, directly from
the government agency that it is on file with.
You can have peace of mind knowing that the carrier shipping your vehicle
is the very best and that there are no surprises guaranteed.
Transport
Most auto transport trucks are quite large, up to 75 feet long. This sometimes makes it impossible to reach many residential areas. If that is the case with your auto move, your carrier will attempt to get as close as possible to your delivery location. We can also arrange a convenient location, like a shopping center, to either pick up or deliver your vehicle.
In some cases, we may also be able to negotiate a better rate for you to ship your car if you are willing to meet your driver at a more accessible, convenient location that works for both of you.
They won not move your car – they just get you in contact with companies that will (like us).
You will have direct contact with the driver while your vehicle is in transit. The driver will give you updates and can also contact the carrier at any time as well.
Yes, the vehicle is kept on the same truck the entire time.
Time-frames are not guaranteed in the transportation.
Similar to plane travel, if there is bad weather or the circumstances
are outside of control there can be delays.
However, they are usually on time and always in communication either
way.
Who is who?
Auto transport brokers are the companies make sure that you get a good price on your auto transport and that you only work with certified, licensed carrier companies. We facilitate communication between you and the carrier; we do all the legwork for everyone and make sure that things get done and scheduled and that your vehicle ultimately gets picked up.
If you are shopping around for the best price to ship your vehicle, it is likely that all of the quotes you are getting, including ours, are from brokers.
Brokers do not own the trucks; we locate them for you according to your route, schedule, and budget.
Every quote from a brokerage like ourselves, includes a broker fee and a carrier fee. Most broker fees are a fixed rate and vary from each company.
Carriers physically transport your vehicle from Point A to Point B. They are vital to the industry, as without them vehicles would not be transported at all.
They do not have the time or resources to find customers, and they rely quite heavily on us to find loads for them to transport.
Carriers run on specific routes and search for vehicles that need transporting along the routes they service; as such, there are thousands of carriers out there transporting across thousands of routes.
We here at Cayad Auto Transport only work with the best auto transport carriers in the industry to transport your vehicle, and you can rest easy with the knowledge that your vehicle will be in good hands when you book with us. You can fill out our free online quote request form or give us a call toll-free at (469) 619-0747 to speak to one of our live auto transport representatives who can give you a quote, answer your questions and help you book your order.
Quote providers are companies that operate primarily on the
internet and advertise for us brokers. When you fill out their
form on their website your information will be sent to anywhere
from 5-12 brokers, just like us, who will look at your
information, calculate a quote and then e-mail it to you and maybe
call you, if you provided your telephone number.
Most brokers rely on auto transport quote providers for a majority
of their business; our website is here as an additional resource for
our customers, but most of our customers find us through one of the
online quote providers that we work with to find customers. They are
usually a customers first stop when looking for auto transporters.
They won not move your car they just get you in contact with companies
that will (like us).
